Read our COVID-19 Information

One Way Directions

14 Steps to Safety

We are committed to delivering a clean and safe environment and have created a 14-step safety and hygiene protocol to ensure our hotel is as clean and safe as possible. New cleaning and disinfection procedures, including increased use of our ozone generating machine*, increased attention to cleaning in communal spaces, protective equipment, and updated training for team members are included in the new steps. These steps describe specific processes and measures that are designed to make you feel confident when you visit our hotels.

To learn more, read our 14-steps below:

1. Social Distancing

We are implementing social distancing measures throughout the hotel.


2. Increase Cleaning and Disinfecting

We are increasing cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items. Ozone generators will be used in public areas overnight.


3. Toilets

We are asking guests to use the toilet facilities in their own bedroom whenever possible.


4. Sanitising Stations

We are installing alcohol-based hand sanitising units in all public areas.


5. Protective Barrier

We are installing protective screens in close contact areas.


6. Welcome Pack

We are providing clean and disinfected keys upon check-in, along with a pack of useful information in the room. Reduce time checking-in at reception.


7. Methods of Payment

We are accepting cards and cash. But card is preferred, with contactless payment available up to £45.00


8. Bedroom Cleaning

We are deep cleaning after every stay including use of Ozone generating machine. Doors will be locked after it has been cleaned in preparation for the next arrival.


9. Linens

We are washing all linens at a temperature above 60°C for optimal disinfection.


10. Guest Health

Kindly ask any guests who exhibit symptoms during their stay to remove themselves from public areas in order to eliminate any risk to other guests and staff members.


11. Restaurants & Bars

We are spacing tables apart to provide social distancing, table service only, regular cleaning and overnight sanitising using ozone generating machines. No breakfast buffets.

We require all guests to book tables for all meals in advance, including for breakfast. If preferred, certain meals can also be served in some of our bedrooms.


12. Food safety

We are adhering to the strict safety procedures while serving all food and beverages.


13. Team training

We are providing team members with comprehensive hygiene and prevention training programme.


14. Team member PPE

We are providing team members with personal protective equipment.


Visit England Sustainable Tourism Winner 2017

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"Very, very impressed with the hotel and staff"

"Quality hotel, quality service, quality food, quality ethics"

"This is a place where the guests still matter"

"Fabulous service and food in this wonderful family hotel"

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