14 Steps to Safety
We are committed to delivering a clean and safe environment and have created a 14-step safety and hygiene protocol to ensure our hotel is as clean and safe as possible. New cleaning and disinfection procedures, including increased use of our ozone generating machine*, increased attention to cleaning in communal spaces, protective equipment, and updated training for team members are included in the new steps. These steps describe specific processes and measures that are designed to make you feel confident when you visit our hotels.
To learn more, read our 14-steps below:
1. Social Distancing
We are implementing social distancing measures throughout the hotel.
2. Increase Cleaning and Disinfecting
We are increasing cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items. Ozone generators will be used in public areas overnight.
We are asking guests to use the toilet facilities in their own bedroom whenever possible.
4. Sanitising Stations
We are installing alcohol-based hand sanitising units in all public areas.
5. Protective Barrier
We are installing protective screens in close contact areas.
6. Welcome Pack
We are providing clean and disinfected keys upon check-in, along with a pack of useful information in the room. Reduce time checking-in at reception.
7. Methods of Payment
We are accepting cards and cash. But card is preferred, with contactless payment available up to £45.00
8. Bedroom Cleaning
We are deep cleaning after every stay including use of Ozone generating machine. Doors will be locked after it has been cleaned in preparation for the next arrival.
We are washing all linens at a temperature above 60°C for optimal disinfection.
10. Guest Health
Kindly ask any guests who exhibit symptoms during their stay to remove themselves from public areas in order to eliminate any risk to other guests and staff members.
11. Restaurants & Bars
We are spacing tables apart to provide social distancing, table service only, regular cleaning and overnight sanitising using ozone generating machines. No breakfast buffets.
We require all guests to book tables for all meals in advance, including for breakfast. If preferred, certain meals can also be served in some of our bedrooms.
12. Food safety
We are adhering to the strict safety procedures while serving all food and beverages.
13. Team training
We are providing team members with comprehensive hygiene and prevention training programme.
14. Team member PPE
We are providing team members with personal protective equipment.