Frequently Asked Questions
The World is a different place but here at Battlesteads the same warmth, hospitality and team spirit is well and truly alive and are getting very excited about re-opening doors to you all..
During the last couple of months we have been working behind the scenes to ensure we are fully prepared for re-opening, our housekeeping standards have always been of the highest standards but we have reviewed these in line with the new guidance, we can reassure you all the appropriate measures are in place to give you a safe, warm and friendly environment to relax and enjoy.
Our teams are happy to answer any questions you have but you may find the below information helpful in advance of your arrival and during your stay:
Do I need to wear a face covering when visiting the hotel, bar and or restaurant?
It is now mandatory by the UK government that guests wear a face covering (except those who are exempt) from entry to the point of exiting the building, including any movement within the building. Face coverings may of course be removed when eating and drinking in the restaurants.
How will the 10pm curfew applied by the UK Government for all hospitality businesses affect my visit to Battlesteads?
In light of recent announcements from the UK Government all pubs, bars, restaurants and other hospitality venues in England must have a 10pm closing time from Thursday 24th September. Venues will also be restricted by law to table service only. With this in mind, we wanted to advise you of the below changes that will come in to effect:
New Service Times:
- Reservations in restaurant can be made from 6pm to 8pm.
- Last orders for drinks will now be 9.30pm and we will close the restaurant and bar at 10pm.
Please note table service will be in operation for all guests.
If you have an existing booking that is affected by the above changes, a member of the team will be in touch to rearrange your reservation. Priority is being placed on bookings over the next 10 days.
Tables must be booked in advance and we ask guests to scan our unique QR code for NHS test and trace upon entry. We do also have a manually track and trace system in place for guests who do not have a smartphone.
It is now mandatory by the UK government that guests wear a face covering (except those who are exempt) from entry to the point of exiting the building, including any movement within the building. These can be removed once you are seated at your table.
Adhering to UK Government guidance, we can accept group bookings for up to 6 guests only. From areas affected by local lockdown restrictions, we can only accept bookings from the same household or support bubble.
What if the situation changes again or I need to cancel my stay at short notice?
We recognise that it’s very hard for anyone to make firm commitments for anything at the moment, so for the time being our cancellation policy is 24 hours prior to your arrival with a commitment to be understanding in all scenarios connected to Covid19.
What new cleaning routines has the Hotel introduced since Covid19?
We’ve always had a rigorous cleaning and hygiene routine however our fabulous housekeeping teams are stepping it up a notch and you’ll see continuous cleaning around all touch points for example door knobs, handles, the toilets and in the main areas of the hotel. We have an ozone generating machine, which will be place into each guest bedroom before check in to give extra reassurance of its squeaky cleanliness.
We’ve all become more familiar with regular hand washing and our teams both front and back of house are all adhering to this before, during and after their shifts and to complement this we’ll have hand sanitiser available around the hotel for both team and guests to use.
How will you ensure social distancing in restaurants and around the hotel?
The guest experience will look a little different but we hope we’ve made it simple and easy to follow:
We've introduced one-way flows where possible around the hotel to ensure a more relaxed approach to social distancing.
We’ll drop you an email prior to arrival to get as much information on how you would like to relax during your stay with us to limit face to face interaction – we’ll ask all those things regarding the time you’re likely to arrive, allergies and dining times so that we can have everything ready for you prior to check in.
Check in will be as swift as possible at our reception desk and then if requested one of reception team will show you to your room.
In room – we won’t make a fuss, just let you settle in – we’re always at the end of the phone if you need anything.
The restaurant will be re-opening from 4th July for Sunday lunch and dinner.
Reservations will need to be pre-booked and are available for non-residents.
P.S We also have wonderful garden tables to use also (fingers crossed for a gorgeous summer!)
Our breakfast service times will be change to 8am to 10am each morning to allow for relaxed spacing, however we are asking that you book your table in advance for breakfast through reception.
Dinner- will be available for our hotel guests in the restaurant on a pre-booked time so we ensure we can space guests in accordance with social distancing. We will ask you to pour your own wine and water too but be on hand if you need anything!
We’ve tried to think of everything to keep everyone safe and comfortable so during your stay we will encourage guests to use their bedroom loos rather than the public ones.
How do I know the team looking after me are not ill?
We are nothing without our wonderful team and their well-being is our top priority therefore we have implemented the necessary health checks prior to looking after guests each day – from Kitchen porter to Reception to back of house teams. This includes regular wellbeing chats to make sure everyone is happy and healthy to come to work. No team member with symptoms will be expected to work. Face shields will also be used where necessary to keep both guests and team members safe and comfortable.
Can I freely use the grounds around the Hotel?
Yes, please enjoy our 2 acres of wonderful grounds – go explore and relish the wildlife and growing areas!