Our Covid-19 Manifesto

We are delighted to be able to open our doors once more and welcome you back to Battlesteads. The safety and wellbeing of our guests and colleagues is at the forefront of everything we do and we would like to reassure you that a comprehensive range of risk assessments outlining our procedures in relation to COVID-19 are in place. We will continue to follow and implement future Government and Public Health England (PHE) guidance as and when it happens.

Our housekeeping team have always been thorough, but guests may now notice that this previously discreet service will be very visible throughout Battlesteads. This will include:

Enhanced Cleaning and Sanitation

Enhanced cleanliness and sanitation

Extensive and frequent use of hand sanitation and sanitation units around the hotel

Deep and frequent clean and sanitation of guest bedrooms, bar and restaurant and public spaces such as corridors, reception, lounge etc

Frequent checks and audits of cleaning protocols

Frequent cleaning of all surfaces, handrails, lift buttons, desks, telephones etc

Guests will be asked to abide by the social distancing rules in communal areas

Guests Bedroom Hygiene Protocol

To ensure that we successfully manage enhanced cleanliness protocols and social distancing rules we will have fewer rooms available at any given moment. Our enhanced hygiene protocols include:

All linen removed and laundered between guest visits

All in-room facilities will be deep cleaned between guest visits

Use of our ozone sanitiser machine in all guest bedrooms before guests check in

This single use strategy will extend to publications, leaflets and magazines which will no longer be available in public areas but behind reception and provided on request

Social Distancing

We ask that our team and our guests respect the current Government guidelines around social distancing.

Seating areas and workstations will be arranged to respect the current social distancing guidance.

We will operate a one-way systems where appropriate in the public areas and will flex accordingly to facilitate any reduced mobility requirements.

Social Distancing in our Bars & Restaurants

Tables will respect social distancing measures between parties.

A preferred time slot for dinner may be requested at the point of making a hotel reservation However, breakfast and dinner times will be confirmed on check-in to ensure times are staggered so that we can accommodate safe seating practice.

Under the current Government guidelines 6 is the maximum table size allowed.

Weather permitting, we encourage guests to enjoy outdoor dining in our garden area.

We have suspended the breakfast buffet but the extensive breakfast menu, including our fabulous Northumbrian breakfast, will be available at your table.

Our Team

Our team has undertaken robust training around the new health and hygiene protocols prior to reopening.

Additional hand washing procedures and audits have been introduced for our team.

We have implemented staggered arrival and departure times for our admin team.

PPE will be provided for our team members where appropriate such as face shields and disposable gloves where appropriate.

Keeping Up To Date

This manifesto is not exhaustive, and we will continue to update this document as new guidelines are released. We look forward to welcoming you Battlesteads with the above in place to ensure the safety of both our guests and team members.