Battlesteads Hotel and Restaurant in Wark, near Hexham, has been awarded a 2015 TripAdvisor Service Excellence Award for consistently high visitor reviews.
The award, announced on Friday 14 August, puts the Northumberland hotel among the top 10 per cent of businesses listed on TripAdvisor.
Only outstanding hospitality businesses which maintain an overall rating of four or higher, from a high volume of traveller reviews, are eligible for the Service Excellence Award.
This award follows Battlesteads achieving a Platinum level rating in TripAdvisor’s GreenLeaders Programme in 2014, for reaching the highest standard of environmental friendliness and sustainability.
Recent reviews of Battlesteads on TripAdvisor have included comments such as “I am so pleased we chose Battlesteads Hotel, it was lovely. I wish we could have stayed longer, and definitely would return when we get the chance”; “Battlesteads Hotel and Restaurant was an absolute delight” and “I thoroughly recommend a stay at Battlesteads. Excellent value, great food, comfortable rooms, lovely welcoming staff and in a pretty village surrounded by stunning countryside.”
High praise has also been given for Battlesteads Restaurant, with one reviewer saying “the standard of food is excellent, and portrays the professionalism of the chef in the kitchen” and another adding that “dinner in the restaurant was delicious, and good value for money, the choice at breakfast was also very good and the full Northumbrian breakfast was very tasty indeed”.
Richard Slade, owner of Battlesteads said: “We are absolutely thrilled to receive the TripAdvisor Service Excellence Award and to be rated one of the top hotels in the area. We strive to provide a fantastic experience for everyone who stays in our hotel and eco lodges or eats in our restaurant, and we love receiving such positive feedback through TripAdvisor reviews. TripAdvisor is incredibly influential among travellers and receiving this award will help assure guests booking a stay here that they are making the right choice.”